All of our products are covered under individual manufacturer warranties, along with our Espresso Arabia 1-year limited warranty.
If a product you’ve purchased from us or one of our authorized resellers stops working due to a manufacturer defect, please let us know as soon as possible by sending an email to [email protected], and we will work with you to determine your warranty coverage.
Warranty claims do not include:
- Any defect arising from the misuse of the product. This includes but is not limited to negligence, lack of descaling, or failure to follow product instructions
- Normal wear and tear (ie. scratches, dents and wearing out of replaceable parts)
- Natural variations in the colour of wooden items (ie. handles, lids, collars or bases)
- Any glass or ceramic items or parts–outside of damage during transit or manufacturing error.
If you change your mind or realize that you've ordered the wrong product after it's shipped, we'll happily accept a return (see first section, above). From this point, you're free to place a new order for the desired product either immediately, or once you receive your refund - it's up to you
We have a three-step process to ensure accuracy of all orders that ship from our warehouse, and use recycled packing paper and compostable packing peanuts so that your order arrives safely. If you are unfortunate enough to discover a mistake or a damaged item in your order, please inform us within 7 days of receiving your order by sending an email to [email protected], so we can rectify this for you asap.